Frequently asked questions. Direct answers.
If your question is not covered here, contact us and we will answer it in the context of your workflow.
Does OMO only work in Georgian?
No. The platform is designed for Georgian conversation and can also manage English-language processes. The language, voice, tone and conversation scenario are configured separately for each number.
Will I be able to use my existing phone number?
Yes. In the workspace you can add the details of your SIP provider, connect one or more numbers and select the appropriate voice service for each number.
Is it possible to integrate with calendar and CRM?
Yes. OMO works with APIs and webhooks. When booking, availability is checked in your calendar, and the result of the call can be transferred to CRM or another internal system.
What if the agent is unsure of the answer?
During the conversation, the rules of clarification, repetition and switching to a person are defined in advance. In cases of uncertainty or high risk, the agent does not invent an answer and acts in an agreed safe manner.
Can I view the audio and transcript of the call?
If workspace recording is enabled, authorized members can view the audio, transcript, conversation stages, events and technical diagnostics in a single session.
How do OMO credits work?
One shared OMO balance is used across all active products. Credits are consumed according to actual connected voice time; current packages and pricing are shown on the secure billing page.
How soon can the first conversation process be launched?
The timeline depends on integrations and workflow complexity. A demo can be prepared quickly; before production launch, we test dialogue paths, exceptions, telephony, data recording and fallback behavior together.
Can I assign different services to several numbers?
Yes. Each SIP number can have its own product, agent, voice, business hours, workflow, and routing rules. Everything is managed from one workspace.
Ready to hear how OMO can work for your business?
Tell us how your calls work today, and we will map the first voice workflow around your real requirements.