OMO — Voice AI for Business

Four ways to make every phone call more useful.

Start with a proven workflow, adapt the conversation to your operation, and control the exact experience each phone number delivers.

Appointment and meeting booking

The agent understands the requested specialist, service, date, and time; checks live availability; offers alternatives; and creates a booking only after final confirmation.

Check the calendar in real time
Two or three alternatives when the requested time is unavailable
Verify name, number and details

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CallerI would like to book an appointment on Friday at 2:00 PM.

OMOFriday 14:00 is free. In whose name should I register the visit?

ServiceInitial consultation

DateFriday, September 4

Time14:00

StatusConfirmed

The slot is held and awaiting final confirmation

Outbound sales and lead qualification

OMO calls on behalf of your company, follows a guided script, responds to objections, gauges interest and sends only the necessary follow-up.

Spreadsheet contact import and campaign management
Control over conversational workflows and agent instructions
BANT and custom qualification rules

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CallerI'm interested, but I don't have time this week.

OMOUnderstood. Which day would suit you for a short, 15-minute demo?

Nino M.Demo scheduled · 16:30

Qualified

Giorgi K.Callback · Tomorrow

Follow up

Anna D.Interest not confirmed

Closed

Interested lead — requested a callback

Customer surveys and feedback

The agent can call after the service, collect a numerical rating, ask relevant additional questions and turn the open-ended response into structured feedback.

Recognize ratings from 1–5 and 1–10
Dynamic additional question depending on the answer
Complete transcript of open feedback

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CallerI would rate it four out of five, the wait was a bit long.

OMOThank you. What would you change to make your next visit better?

4/ 5

“The service was good, but the wait could have been shorter.”

Topic: Waiting time

CSAT 4/5 — improvement theme: waiting time

Conversational IVR and smart routing

The user naturally tells the reason. OMO identifies the target, verifies identity when necessary, and routes the call to the correct department, agent, or self-service process.

Intent recognition in natural Georgian
OTP, order or personal number verification process
SIP transfer to a department or live operator

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CallerI want to know the status of the order.

OMOTell me the order number and I will check the status now.

Incoming call

Order status

Support

Purpose recognized — order support

Beyond a template

Your workflow. Voice AI built around your business.

Our four products are useful starting points, not the limit. Bring your conversation paths, data checks, approvals and exceptions. We assess the systems and permissions, then define a process with verified outcomes and a clear human-handoff route.

Ready to hear how OMO can work for your business?

Tell us how your calls work today, and we will map the first voice workflow around your real requirements.

Request a demo +995 32 205 45 31