Intent detection
The agent distinguishes booking, information, callback, and human-assistance requests.
AI receptionist
A virtual receptionist for enquiries, appointments and human handoff
OMO’s AI receptionist is a voice assistant for inbound calls. It greets callers, understands the request, answers approved questions, and can create an appointment, register a callback, or route the call to a person. Working hours, exceptions, and the behavior of each phone number are configurable.Who is this for?
Clinics, salons, service centers, offices, and teams where reception combines repeated questions, appointment handling, and call routing.
What problems does it solve?
- Calls lost during busy periods
- Repeated answers to the same operational questions
- Incomplete records of caller intent and the promised next step
What can OMO do?
A practical system, not an isolated model.
Calendar access
Availability is checked in a real source and only valid options are offered.
Working-hours policy
Outside business hours, the agent follows a configured message, callback, or alternative flow.
Unified history
Call reason, outcome, and follow-up action remain available in the workspace.
How it works
From the caller’s first sentence to a verified result.
- 01
Greeting
A concise introduction reflects the brand, language, and current working-hours policy.
- 02
Classify the request
A free-form answer moves into the right workflow without a rigid keypad tree.
- 03
Take action
The agent checks information, creates a booking, or prepares a transfer.
- 04
Close the loop
The caller hears a clear outcome and the team receives a structured session record.
Evidence retained
Every completed action has an operational record.
- Inbound number and call purpose
- Booking or transfer event
- Recording, transcript, and outcome status
System boundaries
What OMO does not assume or promise.
- Answers are limited to approved knowledge and workflows.
- Emergency or high-risk requests use a defined safe route.
- Availability is never invented without a calendar result.
Direct answers
Questions businesses ask before implementation.
Can an AI receptionist create an appointment during the call?
Yes. When a calendar and service catalog are connected, the agent checks availability, collects required data, and creates the appointment after confirmation.
What happens when a caller asks for a person?
Depending on configuration, the call can transfer to a person or department, or enter a callback queue. The transfer reason is retained with the session.
Can one number support several services?
Yes. A number can use an initial spoken choice or intent-routing flow that dispatches the caller to the relevant OMO product.