The agent can call after the service, get a numerical estimate, ask relevant additional questions and turn the free answer into structured feedback.
Who is it for?
Final outcome
An NPS or CSAT score, open feedback, sentiment and a clear alert when action is needed.What does it solve?
Low response rates in written surveys
Manually listening to open comments and categorizing them into topics
Delayed discovery of negative experiences
Separation of rating and actual comment
Conversation architecture
Connect the call to an actual visit, order, or service.
Use a short, clear scale and verify the caller’s answer.
Ask one or two open-ended questions tailored to the rating.
Save the result and notify the responsible team when action is needed.
An NPS or CSAT score, open feedback, sentiment and a clear alert when action is needed.
Conversation example
I would rate it four out of five, the wait was a bit long.
Thank you. What would you change to make your next visit better?
Operator control
Reliable behavior
Integration points
Where is it used?
Frequently Asked Questions
The survey can use a 0–10 NPS scale or a 1–5 CSAT scale, followed by an open-ended question.
Yes. A low rating may create a callback task or webhook to the responsible system.
The operator sees the transcript, a short thematic summary and the associated evaluation in one record.
Tell us how your calls work today, and we will map the first voice workflow around your real requirements.
