Operator control
What the team manages in the dashboard
- Management of intents, destinations, and fallback rules
- Binding a specific conversation process to a number
- Session events, transcript, delay and errors
- Saving the switch reason and context
04
Conversational IVR and smart routing
The user naturally tells the reason. OMO identifies the target, verifies identity when necessary, and routes the call to the correct department, agent, or self-service process.
Who is it for?
For businesses where customers need to be able to express their purpose naturally and get to the relevant service quickly.
Final outcome
A shorter path to the caller's real goal, without long menus or repeated explanations.What does it solve?
Problems that go beyond the call.
- 01
Long IVR menu of buttons and getting to the wrong section
- 02
Listening to the menu again
- 03
Loss of context before switching to operator
- 04
Incomplete routing cause logging
Conversation architecture
One call—from request to confirmed action.
- 01
Listening to the goal
The user will not remember the menu numbers.
- 02
clarification
One quick question just in case the direction is unclear.
- 03
checking
Secure identity or claim validation when needed.
- 04
route
Self-service, specialist or relevant department.
- 05
Save the result
A shorter path to the caller's real goal, without long menus or repeated explanations.
Conversation example
Natural language with clear operational meaning.
Caller
I want to know the status of the order.
OMO
Tell me the order number and I will check the status now.
Reliable behavior
Guardrails that belong in every workflow
- When the target is unclear, the agent asks one short question
- A high-risk operation is not completed without the necessary checks
- A caller’s request to speak with a person is not blocked
- Exceptional cases follow an agreed route
Integration points
Direct SIP routeCRMInternal APIWebhookOperator phone numbers
Where is it used?
One conversation script, tailored to your process.
01Customer support
02Billing
03Status of orders
04Finding the right team
Frequently Asked Questions
Important answers before launch.
Does the user need to press buttons?
No. The caller states the purpose naturally, and the system selects the appropriate workflow or department.
Can I switch directly to the operator?
Yes. When there is a defined intent, risk or customer request, the call is transferred to the appropriate number.
Is context lost when switching?
The system saves the reason for the request and the received data so that the subsequent process does not start the conversation from scratch.
Voice menu — hear it in your real scenario
Tell us how your calls work today, and we will map the first voice workflow around your real requirements.