Your control
What your team manages from the dashboard
- Doctors, services and opening hours
- Minimum advance time and calendar time zone
- Transcript, audio, process events and booking result
- Human handoff and uncertainty rules
Clinics and healthcare
AI phone agent for clinic bookings and calls
OMO receives a patient’s request in natural Georgian, checks the requested specialist and live calendar availability, collects only the required details, and creates the appointment after final confirmation. Medical decisions and emergencies always remain with qualified people and services.Who is it for?
Clinics, diagnostic centers, dental offices and other institutions where a telephone request must be converted into an accurate calendar action.
What does it solve?
- Incoming calls lost during rush hour
- A time or specialist entered incorrectly in the calendar
- No useful alternative when the requested slot is busy
- An incomplete record of the outcome, consent or error
How it works
What does OMO do from the start of a call to the final outcome?
- 01
Understand the request
The agent identifies the requested service, doctor or specialty and preserves the context of the conversation.
- 02
Check the calendar
Every proposed time is checked against the live source, and only genuinely available alternatives are offered.
- 03
Patient data
The name and contact number are collected at the correct stage and changed only when the caller clearly requests it.
- 04
Confirm and book
The agent summarizes the details, receives a brief approval and idempotently creates the booking.
System boundaries
What OMO will not assume or invent
- OMO does not provide medical diagnosis or treatment advice.
- Emergency requests follow a predefined human or emergency route.
- An appointment is successful only after the calendar service confirms it.
Frequently asked questions
Direct answers about implementation.
Can OMO offer another time when my preferred slot is busy?
Yes. The agent selects an alternative only from the free times returned from the calendar and clearly offers the user two or three close options.
Is it possible to manage the calendar of several doctors with one number?
Yes. One number can use a catalog of specialties, doctors and services, while final availability is always checked in the relevant calendar.
Are patient call results stored?
An authorized user can view session results, conversation milestones, transcripts, and audio if recording is enabled and the retention policy allows it.
Clinics and healthcare — evaluate OMO against your real workflow
Tell us how your calls work today, and we will map the first voice workflow around your real requirements.